All Service Users have the right to expect the following from Premier Care Services:
- To have care provided in accordance with the agreed care plan, by staff whose education, experience, training and attitudes make them suitable for such a role, and who will provide care in a friendly, appropriate and respectful manner.
- To be treated as an individual to make decisions on matters which affect them, and to participate, as fully as possible (with the help of a friend or relative if desired), in drawing up a care plan, reviewing it and agreeing to any changes.
- To be involved in the selection of care workers assigned, and to reject a care worker if there are good grounds for doing so.
- Privacy in relation to their personal affairs and belongings and to respect of the care which is provided, their personal circumstances, financial, domestic or family matters.
- Health and social care staff, and carers must aim to respect, promote and maintain the privacy, dignity and independence of people with dementia at all times.
- To be listened to at all times and to have their thoughts, opinions and attitudes respected and considered.
- To be respected and never to be put in a situation where they are likely to feel demeaned.
- To have access to friends, relatives, religious leaders etc and to be assisted where necessary, in making arrangments.
- To be encouraged to be as independent as possible, to have freedom of movement, to be allowed to take risks and to live a lifestyle which is, as far as possible, geared to their personal choice and preferance.
- Not to be discriminated against for any reason for example, race, age, colour, religion, disability, sexual orientation, physical and financial circumstances.
- All those involved in the care, treatment and support of the person who uses services:
- Co-operate with the planning and provision of care, treatment and supportHave documents plan of the care available to them
- Have relevant information about the person who uses services available, where it has a direct bearing on the quality and safety of care, treatment and support being delivered.
- Record the key points of the care, treatment and support they have given
- Enable relevant information to be accessed in time to ensure that the needs of the person who uses services continue to be met.
- People who use our services are protected from abuse, or the risk of abuse and their human rights are respected and upheld.